Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
Orders placed before 11 AM PT ship same day; after 11 AM PT ship next business day
Once shipped, standard U.S. delivery takes 2–5 business days, depending on your location. Please note that delivery dates cannot be guaranteed due to carrier delays.
How much does it cost?
We offer FREE Standard Shipping on all U.S. orders. In select locations, FREE Fast Shipping is also available—eligibility will be shown at checkout.
⚠️ Exceptions: Items marked “Sold by [vendor]. Ships directly from partner.” are not eligible for free shipping. Shipping rates for these products are calculated at checkout.
Do you ship internationally?
Most orders are shipped with tracking. Partner-fulfilled products (marked “Sold by [vendor]. Ships directly from partner.”) ship directly from our partner’s warehouse.
What shipping methods are available?
At this moment we offer Free Standard shipping and Free Fast Shipping.
Please see Shipping Policy to see more details.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. To qualify, items must be unused, unworn, in their original packaging, and include proof of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs. In some cases, a prepaid shipping label may be provided for convenience; if so, the cost will be deducted from your refund.
How can I cancel or change my order?
Log into your account at account.puzzlify.store/orders, or email us at support@puzzlify.store.
Once your return request is approved, you’ll receive instructions and a return authorization.
Ship your item to:
1764 W Wise Road #1009
Schaumburg, IL 60193
United States
⚠️ Items returned without prior authorization will not be accepted.
Damages & Issues
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately at support@puzzlify.store if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Orders
Can I cancel or change my order?
If your order has not yet shipped, contact us right away at support@puzzlify.store or through your account.
Once your order has shipped, we cannot make changes or cancellations. In that case, you may start a return once the order arrives.
Payments & Safety
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.